In addition to our fully-managed IT support services, Express IT also assists a number of small businesses and charitable organisations with ad-hoc IT issues. Our break/fix solution offers telephone helpdesk IT support, with onsite attendance where necessary and subject to engineer availability.
Break/fix IT support from Express IT will always ensure you receive the best standards of customer service delivered by a team of accredited and experienced IT professionals. We work quickly to identify and remedy issues remotely, advising you as to steps you may need to take to avoid problems in future.
We aim to provide a fix for ad-hoc IT support within 48 hours of a ticket being lodged with our team. All support is delivered remotely via telephone and system access; where an engineer is required onsite, we will schedule this in within 48 hours wherever possible.
We offer a rapid response engineer service only as part of our fully-managed IT support packages. Moreover, managed services will enable us to identify early any potential issues with your IT systems and deal with those before they become a problem, saving you the expense of ad-hoc IT support callouts.